If you have any concerns or wish to make a complaint, please contact us by phone 09 520 9689 or via email [email protected], in writing, or in any other way that works for you. We will acknowledge your complaint in writing within 5 working days, unless it has already been resolved to your satisfaction.
We will review the matter carefully, keep you informed about progress at least monthly if it is not resolved sooner, and aim to resolve all issues in a timely, fair, and respectful manner.
You may also contact the independent Health and Disability Advocacy Service by calling 0800 555 050 or email [email protected], for free support with raising a concern or making a complaint, or make a complaint directly to the Health and Disability Commissioner via www.hdc.co.nz